Shipping Policy

At SHISHI, each product is handmade, we carefully pack every order to ensure it reaches you in perfect condition.
From checkout to delivery, our process is built to be clear, fair, and responsible.

SHIPPING POLICY
1. Order Processing
Orders are processed within 24-48 business hours after payment confirmation. Orders placed on weekends or public holidays begin processing on the next working day.
During limited drops or high-volume releases, processing times may extend slightly. Once dispatched, you will receive a shipping confirmation email with tracking details.

2. Delivery Timelines
Delivery timelines begin from the date of dispatch, not the date of order placement.
Standard: 3–7 business days
Expedited: 1–3 business days (where available)
Timelines are estimates and may shift due to courier delays, customs procedures, weather conditions, or regional disruptions.

3. Shipping Charges
Shipping charges, if applicable, are calculated at checkout.
Cash on Delivery (COD) orders incur a ₹99 service fee.

4. Tracking
Tracking details are shared once your order is dispatched.

5. Incorrect Address & Failed Delivery
Customers are responsible for providing accurate shipping details.
If a delivery fails due to incorrect information, refusal, or repeated unsuccessful attempts, re-shipping charges will apply.
Original shipping charges are non-refundable.

6. Damaged or Lost Shipments
If your order arrives damaged, report it within 48 hours of delivery with clear photos.
If a shipment is marked delivered but not received, notify us immediately so we can initiate an investigation with the courier.

7. Delays Beyond Our Control
We are not liable for delays caused by courier disruptions, natural disasters, government restrictions, strikes, or force majeure events.